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RUSSIAN - Customer Service Agents (M/F/D) - Social Media

Russian, English
Concentrix Global Services GmbH
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Job Description
Welcome to our virtual world! Concentrix Berlin digitizes the entire application process and offers you temporarily 100% Homeoffice in BERLIN.

In BERLIN we are hiring

RUSSIAN - Customer Service Agents (m/f/d) - Social Media

Start Date in Berlin: March 2021 - Fulltime Working Visa for Germany is required

As Customer Service Agent (m/f/d) for RUSSIAN you will support small, medium businesses with finding the best solution for your online advertising customer. You will take over as customer service agent for the greatest social media platform worldwide.

Our benefits in social media customer service RUSSIAN are convincing:

2200€ gross fixed monthly salary
performance bonus gross
40€ voucher card for redeeming at different providers - for 100% presence
Stay safe with our current HOMEOFFICE solution in BERLIN
Attractive Relocation Package for candidates moving to Berlin
Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
A works council caring for you
Regular team and site events
The diversity and security of a global world leader

Your Job is great:

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

Online Advertising Experience is a big plus
Excellent written and verbal communication
Fluent, verbal and written in Russian and minimum B2 in English
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Your voice is convincing? Become part of our great multilingual customer sales service team and apply directly via #removed#
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Salary Indication
2200 Euro gross fixled salary

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