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Dutch Speaking Agents (M/F/D)

Dutch, English
Concentrix Global Services GmbH
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Job Description
Did you ever fancy a career in the digital world and use your social media enthusiasm in an international company? You do not need to look further. We at Concentrix are innovative experts for customized service solutions in business customer support and sales. We are looking for social media freaks & sales gurus for our team of experts in social media Customer Service or Sales and Marketing. Work for one of the leading social media network worldwide - 100% and temporarily in your home office in Berlin or from your place of residence in Germany.

Your benefits in our home office:

Your performance is highly appreciated with our great salary package including a phenomenal language bonus
Competitive relocation package for new colleagues within Germany or outside
As our new colleague you are entitled to our attractive Refer a Friend Bonus
For now you work where you feel comfortable: at home! No travel costs or traffic chaos on the way to the office (hey, environmentally friendly!) – you will work onsite at Concentrix Berlin once the situation is safe again
We will provide you with working devices such as laptop, screens and headset
Three weeks of paid training and further coaching on the job - all online and also suitable for career changers
Exclusive employee discounts for online shopping from your couch
40 € Cash Card, company pension scheme, team events and much more

As a Dutch/Nederlands speaking Agent for Customer Service or Sales & Marketing:

You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
You will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

In addition to above responsibilities, you will take over the following tasks if you become a member of the Sales & Marketing Team:

For successful online advertising campaigns of your B2B customers, you will provide information and guidance by offering your expert knowledge in social media sales and marketing business support
You detect trends and undesirable developments at an early stage of the advertising campaigns and apply your ideas to a powerful and profitable campaign
You will optimize advertising placements based on advertising success metrics and their regular analysis

According to your experience you will be selected for either Customer Service or Sales & Marketing role. You are requested to bring these skills for both roles:

Experience in a service organization, online advertising experience is a huge plus and preferred
Professional customer service skills: solutions mindset, helping nature, passion
Fluent, verbal and written in DUTCH/Nederlands, Minimum B2 in English
Excellent written and verbal communication skills
Out of the box thinking, problem solving abilities, multitasking and ability to work under pressure
Fast learner, diligent worker and critical thinker in order to answer all questions with well thought out answers
Familiarity with online advertising products to be easily trained on the ad products
Candidates are requested to relocate to Berlin for this job after three months

In addition to above, you offer these sales skills to be selected for the Sales and Marketing role:

A strong sales-orientated attitude, entrepreneurial thinking and the ability to empathize with the customer.
Experience in Sales and/or Marketing with proven record of accomplishment is a big plus

Your voice is convincing? Become part of our great social media team as Dutch/Nederlands speaking Agent and apply directly.
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